Information for people affected by the conflict in Ukraine and for people who want to do something to help

If you are affected by the conflict

The government’s Ukraine Family Scheme has been set up to help people come to the UK if they are family members of British nationals or family members of people settled in the UK. You can apply for a visa on the GOV.UK website.

If you have lost contact with family members in Ukraine, you can email findyour_family@redcross.org.uk, giving your full name and telephone number for help in finding them.

Please keep trying to contact them in the meantime as the loss of contact is often temporary. This service is for finding people, it is not for help with transporting people out of Ukraine.  

The government’s Foreign, Commonwealth and Development Office website has lots of information about the Ukraine conflict.

If you want to help

The best thing you can do is make a financial donation because it will go to the organisations who can organise help for people on a large scale.  

We particularly recommend giving through the Disasters Emergency Committee (DEC). This is because it’s a national organisation working on behalf of 15 large charities to co-ordinate donations.

There are many smaller appeals. If you do decide to donate to a smaller charity, protect your donation by checking the charity first at Charity Checker.

If you would like to donate goods, please check local media and social media because the collections change all the time – this is because different charities will organise their own collections, which may include different lists of goods that they’re looking for.  

A good place to start is the charity Access. They work with migrants in this area and their Facebook page will tell you when and where they are collecting and what items they are looking for.

You can also make other offers of help – housing, jobs, settling in or specialist services – through the GOV.UK help refugees page. You need to choose East of England, then Norfolk.